FAQs

Answers to your Questions

SHOPPING INFORMATION

Do You Have Any Delivery Methods Available?

We offer deliveries to all of our customers as well as furniture setup. This is ideal for customers that can’t afford to rent a truck or doesn’t know how to setup their furniture. 

Do You Ship Internationally?

Here at thebrosfurniturehomestore we currently are not shipping internationally and therefor we only deliver in the High Desert area only.

How Long Will It Take To Process My Order?

All of the orders placed on thebrosfurniturestore take approximately 48 hours after your payment has been cleared .

What Shipping Methods Are Available?

Here at thebrosfurniturestore we use all major shipping methods such as: FEDEX, USPS, UPS. We also offer local delivery shipping methods to our customers that are within a 15 mile radius.

PAYMENT INFORMATION

What Payment Methods Are Accepted?

We currently accept all major credit cards such as: VISA, MasterCard, American Express,e.t.c. We also have the option where you can also pay with a check or with cash at our business location.

Is Buying On-Line Safe?

Buying online is totally safe especially when you purchase on thebrosfurniturestore, thanks to our SSL (Secure Sockets Layer) which encrypts, protects your identity and securing your credit card information.

ORDERS AND RETURNS

How do I place an Order?

Placing an order at thebrosfurniturestore is really easy & simple. First, you shop around and pick your desired furniture. Second, you add it to cart and proceed to checkout and pay with either your debit card or credit card.

How Can I Cancel Or Change My Order?

If you need to change or cancel your order, please let us know within 24 hours of your purchase so that we can do our best to correct your order.

Do I need an account to place an order?

No, here at thebrosfurniturestore you don’t need an account to purchase our products. Simply look around for something you like and add it to cart followed by inputting your billing information and shipping information and checkout.

How Do I Track My Order?

Here at thebrosfurniturestore tracking has never been easier. Simply enter your email followed by your track ID and within a couple of minutes you can know when your products will be delivered right at your doorstep.

Who should I to contact if I have any queries?

If you any queries and would like to contact us please feel free to send us your questions to our email or by calling us.

How Can I Return a Product?

All of our items are sold “as is” and is a final sale, we stand behind our products and everything we sell is 100% brand new, if you are still unsatisfied with our products you must place a return within 24 hours of the purchase. Otherwise, your order return will be denied and rejected.

Any unanswered questions? Contact Us